Returns & Exchanges
At Susamusa, we want you to love your vintage-inspired pieces, but if something isn't quite right, you can return your items within 14 days of delivery. Please ensure all garments are unworn, unwashed, and still have their original tags attached to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring the return form is included inside the parcel to avoid processing delays.
Ship It Back
Affix the provided shipping label to your package and drop it off at your nearest authorized collection point or post office.
Receive Your Refund
Once our studio receives and inspects your return, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing