Frequently Asked Questions
Everything you need to know about your Susamusa order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our vintage-inspired cuts may differ from standard high-street sizing.
Do you offer international shipping?
Yes, Susamusa ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.